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GROUP Winning Communication To…

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GROUP IAAP Webinar - Winning Communication Tools for the Administrative Professional

Presented by: Greg Creech

Worth 1 IAAP CAP Recertification Point - Must Pass Quiz

Length: 75 minutes

This session presents tools and tips in effectively communicating for the administrative professional. We will examine communication types and working with various communication styles. 

Learner Outcomes:

  • Effectively using your smile and facial expressions including eye contact
  • Proper body language and movement
  • Verbal and nonverbal communication tools – Active listening and questioning techniques
  • Phone etiquette – Proper voice messages and announcements
  • Answering and responding to phone calls
  • Managing difficult people and inappropriate communications, such as phone calls, emails
  • When to hesitate before you communicate