Presented by: Mary Redmond
Approved for 1 IAAP CAP recertification point - must pass quiz
Length: 60 minutes
Live Date: August 5, 2015
Negotiation is part of everyday life. You are in a negotiation when you want the best price on new equipment, a competitive service and maintenance contract or when you want your spouse to assume more responsibilities at home. How do you get more from every negotiation and not damage relationships? Successful negotiators are prepared negotiators. They also know how to read the silent messages sent in everyone’s body language.
Learn five keys to successful negotiations: H.E.A.R.D.
- Homework: Research and plan
- Explore and engage
- Assess what you know and don't know
- Recommend and Role Play
- Document and distribute the agreement